Complaints - India Post Payments Bank
In case of non receipt of reply or unsatisfactory reply against your complaint you may follow the below link complaint escalation matrix.
If your complaint is not resolved as per your satisfaction within 7 working days, you may contact to branch manager of your nearest branch/home branch.
If your complaint is not resolved as per your satisfaction after escalation to branch manager within 7 working days you may approch circle nodal officer during office (Official time details) hours on working days.
Further if your complaint is not resolved as per your satisfaction after escalation to circle nodal officer, within 9 working days you may approach Principle Nodal officer during office hours (Official time details ) on working details.Click here for Principal nodal officer
After 30 days of lodging the complaint if it is not resolved or you are not satisfied with the solution provided by the bank you may approach banking ombudsmen of your region.