If your complaint is not resolved as per your satisfaction within 7 working days, you may contact to branch manager of your nearest branch/home branch.

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If your complaint is not resolved as per your satisfaction after escalation to branch manager within 7 working days you may approach circle nodal officer during office (Official time details) hours on working days.

Click here for Grievance redressal officer/circle nodal officer details of your location 

Further if your complaint is not resolved as per your satisfaction after escalation to circle nodal officer, within 9 working days you may approach Principal Nodal officer during office hours (Official time details ) on working days.

After 30 days of lodging the complaint if it is not resolved or you are not satisfied with the solution provided by the bank you may approach banking ombudsman of your region

The Banking Ombudsman: https://cms.rbi.org.in/

Address: ‘Centralized Receipt and Processing Centre’ Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 Toll-free number – 14448 (9:30 am to 5:15 pm)