Complaints - India Post Payments Bank
In case of non receipt of reply or unsatisfactory reply against your complaint you may follow the below complaint escalation matrix.
If your complaint is not resolved as per your satisfaction within 7 working days, you may contact to branch manager of your nearest branch/home branch.
If your complaint is not resolved as per your satisfaction after escalation to branch manager within 7 working days you may approach circle nodal officer during office (Official time details) hours on working days.
Further if your complaint is not resolved as per your satisfaction after escalation to circle nodal officer, within 9 working days you may approach Principal Nodal officer during office hours (Official time details ) on working days.Click here for Principal nodal officer
Tier -III Grievances Redressal Officer
Shri. Easwaran Venkateswaran
Chief Operating Officer
India Post Payments Bank Limited
Corporate Office, Speed Post Centre
Bhai Veer Singh Marg
New Delhi-110 001
Telephone : 011-23485700
Email : firstname.lastname@example.org
After 30 days of lodging the complaint if it is not resolved or you are not satisfied with the solution provided by the bank you may approach banking ombudsman of your region
The Banking Ombudsman: https://cms.rbi.org.in/
Address: ‘Centralized Receipt and Processing Centre’ Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 Toll-free number – 14448 (9:30 am to 5:15 pm)