Choose any of the channels mentioned below to Reach Us


Please visit at your nearest Branch Office / Customer Service Point
Locate Us


Speak to our customer care executive on Toll Free No
155299 OR 1800-180-7980


Write to Us at

India Post Payments Bank Ltd., Corporate Office, 2nd Floor, Speed Post Centre, Bhai Veer Singh Marg, Market Road, New Delhi-110001. 

In case of non receipt of reply or unsatisfactory reply against your complaint you may follow the below complaint escalation matrix.

If your complaint is not resolved as per your satisfaction within 7 working days, you may contact to branch manager of your nearest branch/home branch.

Locate Us


If your complaint is not resolved as per your satisfaction after escalation to branch manager within 7 working days you may approach circle nodal officer during office (Official time details) hours on working days.

Click here for circle nodal officer details of your location


Further if your complaint is not resolved as per your satisfaction after escalation to circle nodal officer, within 9 working days you may approach Principal Nodal officer during office hours (Official time details ) on working days.

Click here for Principal nodal officer

After 30 days of lodging the complaint if it is not resolved or you are not satisfied with the solution provided by the bank you may approach banking ombudsman of your region

www.bankingombudsman.rbi.org.in/region

Link to lodge complaint: https://secweb.rbi.org.in/BO/compltindex.htm