Breadcrumbs

Choose any of the channels mentioned below to Reach Us


Please visit at your nearest Branch Office / Customer Service Point
Locate Us

For queries or complaints - Dial 155299 (Charges apply as per your telecom plan). For reporting unauthorized transactions or blocking debit card, dial toll free number 1800 8899 860



Write to Us at

India Post Payments Bank Ltd., Corporate Office, 2nd Floor, Speed Post Centre, Bhai Veer Singh Marg, Market Road, New Delhi-110001. 

In case of non receipt of reply or unsatisfactory reply against your complaint you may follow the below complaint escalation matrix.

If your complaint is not resolved as per your satisfaction within 7 working days, you may contact to branch manager of your nearest branch/home branch.

Locate Us


If your complaint is not resolved as per your satisfaction after escalation to branch manager within 7 working days you may approach circle nodal officer during office (Official time details) hours on working days.

Click here for Grievance redressal officer/circle nodal officer details of your location 


Further if your complaint is not resolved as per your satisfaction after escalation to circle nodal officer, within 9 working days you may approach Principal Nodal officer during office hours (Official time details ) on working days.

Click here for Principal nodal officer

After 30 days of lodging the complaint if it is not resolved or you are not satisfied with the solution provided by the bank you may approach banking ombudsman of your region

The Banking Ombudsmanhttps://cms.rbi.org.in/

Address: ‘Centralized Receipt and Processing Centre’ Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 Toll-free number – 14448 (9:30 am to 5:15 pm)