In case of non receipt of reply or unsatisfactory reply against your complaint you may follow the below complaint escalation matrix.
If your complaint is not resolved as per your satisfaction after escalation to branch manager within 7 working days you may approach circle nodal officer during office (Official time details) hours on working days.
Click here for Grievance redressal officer/circle nodal officer details of your location
Further if your complaint is not resolved as per your satisfaction after escalation to circle nodal officer, within 9 working days you may approach Principal Nodal officer during office hours (Official time details ) on working days.
Click here for Principal nodal officer
After 30 days of lodging the complaint if it is not resolved or you are not satisfied with the solution provided by the bank you may approach banking ombudsman of your region
The Banking Ombudsman: https://cms.rbi.org.in/
Address: ‘Centralized Receipt and Processing Centre’ Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 Toll-free number – 14448 (9:30 am to 5:15 pm)